Customer Care

Member - Online Contact Platforms:

Members can utilise the Website Home Page Dashboard to obtain benefits and submit queries 24 hours a day. 

Live chat is available during business hours on the Dashboard. 

Optometrists have 24 hour access to Optimum and can explain benefit entitlement and claim payments.

Our dedicated service team can also assist telephonically on 041 - 065 0650 : Select option 3 and Press 1 for more assistance from an agent on benefits or claim queries. Alternatively log a query using our contact form.

Working hours (agents):

Mondays to Fridays 08:00 to 16:30 

Closure Times (Online systems available 24 hours a day):

Public Holidays - 16/25/27/31 December 2021 and 01 January 2022

Full Day on 17/24/31 December 2021 

Office Information (Staff working remotely when Covid infections increase):

Reception contact number

(041) 506 5900 


(041) 586 4184 or 0866749700
1401/2 Oasim North, Havelock Str., Port Elizabeth 6001
Postal Address      
P.O. Box 12450, Centrahil 6006

Find your nearest PPN optometrist